Refund and Returns Policy
Return & Refund Policy
At Qurbat fragrances, we are committed to delivering the finest fragrance experience to our customers. To ensure clarity and transparency, please review our policies regarding returns & refunds.
Return Policy
In the rare case that you receive a damaged, broken, or leaked product, you may be eligible for a refund or exchange:
Due to hygiene reasons, we do not accept returns or exchanges for opened, used, or unused products once delivered, unless the item is damaged or defective.
If you receive a product that is damaged, broken, or contains a manufacturing defect, you are entitled to a return or exchange. However, this must be reported with necessary proof (unboxing photos, videos, etc.) within 24 hours of receiving the product.
Refund Policy
If you wish to request a refund, please adhere to the following guidelines:
If you receive a damaged or defective product, a refund or exchange can be processed after verification within 4-7 business days.
Once your refund request is accepted, processing may take up to 5-6 business days. Cash-On-Delivery (COD) refunds will be processed to the provided bank account within 5-6 working days.
For any claims, please contact us at +918707313150 or email contact@qurbatfragrances.com with necessary proof (unboxing photos, videos, etc.) within 24 hours of receiving the product.